Project Communication Management
2024-10-22 16:19:11 0 Report
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Outline/Content
The relationship between the source of conflict and the intensity of conflict
coding
Conflict management issues and solutions
Decode
Chain
①Cooperation/problem solving
Pull communication (receiver actively downloads to obtain)
100% of what you have in mind
60% of what others hear
Do not say anything without basis and data
Sender
Communication
Ring
⑦ Cost management conflict
Wheeled
Communication channels
Output:
Communication tools
20% executed by others
Common communication funnel diagram
Communication object
Things related to personality need to be said
⑤ Manage program conflicts
Review meeting
①Progress conflict
60% of the project
SMART Principle
>
Noise
Impact strength
The number of levels in message delivery is too many;
Peer communication
20% of the group
Project Report
Definition:
Initial information (20%)
Identify stakeholders (outside the team)
Email tool
Number of communication channels = n * ( n - 1 ) / 2
Objective 1: Ensure the correctness of information transmission direction;Objective 2: Ensure the smoothness of information communication channels;Objective 3: Ensure the accuracy of information content;Reduce the generation of noise.
The message is lost/distorted/blocked during the transmission process.
Work performance data
Confirmation information
④ Technical perspective conflict
Work performance information
100% of the company
⑤Retreat/Avoid
Project Management Map Series Print
Communication Plan
Information System
③ Human resource conflict
Mainobjective:
Face to face
80% of what you say
Work Performance Report
Objective:
③Moderation/tolerance [seeking common ground while reserving differences]
Process:
Friendliness of communication tools
Solution
recipient
How to do a good job in project communication management?
Communication information
Words of gratitude and humor to say
Three Essentials VS Three Don'ts
Standard Process
Don't say when you are in a bad mood
Communication direction
Usage rate (100%)
80% of the department
40% of what others understand
⑥ Conflict between group members
Team Charter
Presentation tools
Feedback information
Usage rate of solutions
Downward communication
5W2H
Words of praise and encouragement should be spoken
Communication methods
Upward communication
Other ways of communication
Source of conflict
Methods to reduce noise
Chat tool
Full-channel
Interactive communication
40% of the team
Y-style
Training tools
Perform various activities for effective information exchange to ensure the information needs of the project and related parties are met.
Transfer information
② Priority conflict
The original information (100%)
Parties
Communication needs
remark
User
leadership
business
Product
project
technology
test
Operations
Meeting tools
Communication roadmap
Building the team (Within the team)
Key items
VS
Communication schematic:
④ Force/command
Planning Communications Management
Don't say anything unless you are prepared.
Push communication (sender actively sends)
Collect
Collect
Collect
Collect
Collect
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