Customer Service Platform Logical Architecture Diagram
2024-12-02 11:00:57 0 Report
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Outline/Content
Process Engine
System tutorial
Organizational structure
External interface
Login authorization authentication
AI customer service
Field Management
Personnel management
Questionnaire statistics
Survey release
Survey editing
Report module
Customer service staff
Speech-to-text
Quality inspection
Business layer
Collection statistics
Ticket added/added
Operation report
Help Center
Shift management
Issue Management
Online customer service
Work Order Module
Operation log
Surveillance report
Message Management
Call module
Recording Management
Work order classification
Account Allocation
BusinessSystem
Big data
IVR Management
File management
Login module
Survey module
Page customer service
Page Retrieval
Task assignment
Ticket assignment/processing
Answer phone
Basic call
Score Statistics
Softphone
Work order inquiry
Questionnaire Design
Page editing
Customer service management
Third-party calling integration
Scheduling Planning
Announcement Management
AI scoring inspection
MYSQL
Customer Relationship Management
Categorized management
Module switch
Organizational Structure
Webpage
Version control
Member Basic Information
Fingertip Task
Data storage layer
Member Other Information
REDIS
Score template
Contact History
Transfer Notice
System Management
Case Library
WIKI knowledge base
Authorization allocation
Attendance management
Privilege management
Scheduling management
Collect
Collect
Collect
Collect
Collect
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