User Empathy Map Example
2024-11-04 18:06:01 0 Report
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Outline/Content
As said
Too many things I can't understand
This is not the most suitable yet
What is the most suitable for me?
It's such a waste of time.
anxiety
What I feel
What else did I miss?
Excited
I want to buy something different.
what you think
What brand to buy?
Where to start?
First determine some conditions
On-site inspection
Quality must be reliable
What size should I buy?
Search online
Worry
Delay the final decision
List the pros and cons
hesitant
What do you think?
JAMIE
Why is it so hard to choose a TV?
I need to buy a better one.
Will they think I'm easy to deceive?
Continue researching
User Empathy Map Example (Buying a TV)
At a loss
Who to trust
Comparison of multiple brands
What you have given me
Consult a friend
Collect
Collect
Collect
Collect
Collect
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