Fishbone diagram: User anomaly analysis diagram
2024-08-27 10:16:44 182 0 Report 0
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This mind map serves as a structured analysis tool titled 'Fishbone Diagram: User Anomaly Analysis Diagram,' which systematically investigates the potential causes of user abnormalities. It categorizes these causes into various branches, including user-related issues like network and operational anomalies, server problems such as downtime and response issues, and system C-end factors like version and system issues. Additionally, it considers database-related concerns, other external influences such as third-party and supplier reasons, and backend system complications including interface and program errors. This comprehensive approach aids in identifying and addressing the root causes of user anomalies.
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Outline/Content
User's own reasons
Network anomaly
User operation anomaly
Improper user operation
Server issue
Server down
Server exception
Server response issue
System C-end reason
C-end version issue
C-end system issue
C-end response timeout
Database reason
Database downtime
Database response timeout
Database read/write failure
Other reasons
Third-party system reason
Supplier reason
Wait a moment.
System backend reason
Interface issue
Exception error
Back-end program issue

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